The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: <b> 1. Randomly record 2 –3 telephone calls. </b> Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may……
1. Using web graphics on printed material. With many young designers coming from a pre-dominantly web design background the transfer over from web design to traditional design for print can bring with it a multitude of design sins. Images supplied at 72dpi and crunched down to load fast on a website are going to reproduce very badly in print you can get away with small thumbnails but blowing things up to……
Here are four things you should keep in mind as you build your company’s brand: 1) Own the “Significant Thing”: Dole tried to be all things to all people spend your time focusing on a single clear message. Mercedes-Benz owns “ Engineering “ in the car industry because it’s focused on that singular message for decades. 2) Consistency is key: consistent presentation will ensure that your customers recognize you. Be consistent……
One very popular and common way of earning income is becoming a freelancer. Literally thousands of people every day choose to become their own boss by working as a freelancer. If you have a skill or talent, your services are highly needed in the internet industry and it is absolutely possible for you to make excellent money by doing what you know and love. Many website owners choose to use a……
You finally realize that you need a good opt-in list. After reading countless articles and sought expert advices and have read many success stories of people creating a small fortune with opt-in lists you finally decide to have one of your own. Then it happens, you think you have known everything there is to know about opt-in lists and have followed their advices to the T and you still weren’t able……
Why is it that the Bill Gate’s of this world are rich and famous? What secret do they know that the rest of us don’t? If you study their lives closely, you’ll discover the rich and famous have certain habits that attribute to their success. Successful people are very careful about how they spend their time. No matter how you slice it, we all have 24 hours in a day, so……
A. So the blood doesn’t show. Many people think that once a company starts advertising, editors beat a path to your door. In some cases, that actually does happen, but it’s not the norm. Public relations is a very important part of the marketing mix, but it’s a tremendous amount of hard, detailed work. Public relations is very different from advertising. One main difference is that you can’t buy media placement.……
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied……
If you are thinking of setting up a small business yet you are still unsure of what you exactly want to do or are scared to death of not being able to generate good business, then you must try looking into these franchise opportunities and choose the right one that will suit your taste and budget. An important factor to take in consideration is your ability to actually run your chosen……
In the past few years, the anti-corporate movement (including those opposed to globalization) has gained a bit of steam. What many people in the movement promote now is called Corporate Social Responsibility (CSR), the idea that corporations should be responsible to all of society and the environment, as well as to shareholders. It’s a shame they’ve gained momentum. After all, without modern corporations we would all be poorer, and in particular,……
